The EU Commission provides a platform for out-of-court settlement. This gives consumers the opportunity
to settle disputes related to their online ordering,
initially out of court. The dispute resolution platform can be found here:

https://ec.europa.eu/consumers/odr/

Our e-mail for consumer complaints is: shop (at) high-heels-discount.de

We are ready to participate in a dispute resolution procedure before a recognized consumer dispute resolution body.